Privacy Policy

At Chris Urban Realty, we value your trust and take your personal privacy seriously. This policy explains what information we collect when you browse our listings, submit an inquiry, book a property viewing, or talk to our agents, and how that information is handled in accordance with the Kenya Data Protection Act.

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1. Who We Are

Chris Urban Realty is a registered real estate agency operating in Nairobi, Kenya, with our head office on James Gichuru Road, Lavington. We specialize in residential sales, property rentals, land advisory, commercial real estate, and diaspora investment services.

2. Information We Collect

When you use our website or contact us, we may collect the following details:

• Contact Details: Your full name, phone number, email address, and WhatsApp contact.
• Property Preferences: Specific listings you inquire about, preferred neighborhoods (e.g. Kilimani, Lavington, Karen, Westlands), budget range, and property type.
• Viewing Appointment Information: Preferred dates and times when booking in-person property tours.
• Website Browsing Data: Standard anonymous web analytics such as pages viewed, device type, and visit duration to help improve website performance.

3. How We Use Your Information

We collect information strictly for legitimate real estate business purposes, including:

• Responding to your property inquiries and sending property brochures or video tours.
• Scheduling and confirming physical property viewings with assigned property managers.
• Assisting buyers, sellers, landlords, and tenants with tenancy agreements and sales paperwork.
• Providing diaspora clients with verified photos, videos, and property milestone updates.
• Answering customer service requests and follow-ups.

4. Direct WhatsApp & Phone Communication

When you click "Enquire on WhatsApp" or request a call, our agents will only communicate with you regarding the specific property or inquiry you requested. We do not send automated spam, nor do we sell your contact number to bulk marketing lists.

5. Sharing of Information

We do not sell, rent, or trade your personal data. We only share relevant details with third parties when directly necessary to complete a transaction with your knowledge, such as:

• Property owners or verified landlords when submitting a formal tenancy or purchase offer.
• Appointed legal conveyancing solicitors or advocates handling title transfers and lease contracts.
• Government or regulatory authorities where legally required by Kenyan law.

6. Data Security & Storage

Your data is stored on secure, access-restricted servers with standard SSL encryption. Only authorized staff and registered Chris Urban Realty agents assigned to your request have access to your inquiry details.

7. Cookies and Analytics

Our website uses standard session cookies to remember your search filters and basic analytics to understand which properties are popular. You can disable cookies in your browser settings at any time without affecting your ability to view property listings.

8. Your Rights

Under the Kenya Data Protection Act, you have the right to:

• Request a copy of the personal information we hold about you.
• Request correction of any outdated or incorrect details.
• Request the deletion of your inquiry records and contact details from our CRM database.
• Opt out of future property updates or newsletters at any time.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please reach out to our management: